What We Did?
We Take Great Pride In Our Work.
Innovative Work
Led the design and successful implementation of the Desk Collection Strategy, which transformed the approach to debt recovery through centralized, digitized, and automated processes
Reduced operational load from 300 field agents to only 30 high-performing desk agents in under 6 months while maintaining payment recovery levels.
Desk Collection strategy was adopted across the Sales and Operations divisions due to its measurable efficiency and control.
Achieved record-high collection performance in February and March 2025 with 1 Triliun Portfolio, with results exceeding historical benchmarks.
Portfolio recovery performance grew more than 3x since the launch of this initiative.
Personally recognized by the CEO and entrusted to replicate this model in other operational areas.
Applied Six Sigma methodology and advanced analytics to improve productivity, predict risk, and enhance operational effectiveness
Innovative Work
Providing services to clients to help them solve problems and give them the best performance they have never imagined before.
Using the best methodology in a short, effective and efficient manner through the implementation of Six Sigma and the implementation of Risk Threshold Trigger and Action (RTTA) in a measurable, structured and sustainable manner that guarantees stable performance
Through the methodology of working breakthrough methods that are beyond imaginable used by people and can be proven to give the best results.
We will look for the root causes of problems in your business and focus on solving them with all levels in your company through the use of project management applications.
We use big data analysis and treasured data at client institutions to be able to provide a comprehensive picture of potential improvements and projected profits that clients will get.
Innovative Work
being stretched to implement many projects and initiatives with litle times and many constrains along the way
SVP, Head Strategic Performance ManagementSVP, Head Strategic Performance ManagementFull-timeFull-timeJan 2021 – Oct 2021 · 10 mosJan 2021 to Oct 2021 · 10 mosJakarta Metropolitan AreaJakarta Metropolitan Area
Reported to Head of Corporate Strategy Planning (CFO Subordinate)
Oversee corporate fundamental performance resulted from the 9 company focused initiatives based on 2021 3 corporate strategic pillars.
With or without supervisor, lead weekly meetings with group heads prior to those initiatives and execute/monitor action plan results.
Report to the supervisor the progress that will then be presented on a weekly basis to Directors and CEO and ensure the yearly target achieved via monthly strong strategic performance management.
In 9 months of assignments, we have seen improvements of the goal statement of the Amanah Project by 50% improvement.
Through the methodology of working breakthrough methods that are beyond imaginable used by people and can be proven to give the best results.
We will look for the root causes of problems in your business and focus on solving them with all levels in your company through the use of project management applications.
We use big data analysis and treasured data at client institutions to be able to provide a comprehensive picture of potential improvements and projected profits that clients will get.
Innovative Work
Through the methodology of working breakthrough methods that are beyond imaginable used by people and can be proven to give the best results
VP, Head of Micro Portfolio/Control & System DevelopmentVP, Head of Micro Portfolio/Control & System DevelopmentMaybank · Full-timeMaybank · Full-timeJul 2013 – Apr 2016 · 2 yrs 10 mosJul 2013 to Apr 2016 · 2 yrs 10 mosGreater Jakarta Area, IndonesiaGreater Jakarta Area, Indonesia
Reported to Group Head Micro Business and Portfolio and Responsible for growing, developing, and managing a new microfinance portfolio in one of the 10 biggest banks in the country that belongs to Maybank Group.
Lead directly 90 microcredit analysts, 10 quality assurance officers/ managers, collection managers, portfolio, and system development team. Through sales strategy & sales management monitoring, I also indirectly lead more than 200 account officers, 94 unit managers, 8 cluster managers & 3 region heads to grow the business and maintain great credit quality.
Setup proper fundamental microcredit, system, portfolio, policy, control, collection and stretched to sales strategy & sales management.
Overall, we have grown almost 30 times bigger compared to prior joining the company. The strong growth is placed with strong fundamental quality. We have only 0.3% NPL after 3 years since its birth with 98% of customers in good and current. This placed us in one of the most promising micro banking in the country back then
Lead at least 10 key initiatives/projects through quick wins proper project methodology : yearly sales & business plan, sales productivity tracking through 4DX, sales incentive scheme, micro mobile, SOP development & implementation, loan origination system (LOS) implementation, policy stop & go development, collection strategy & policy.
May’15-Sep’15 : fully assigned to develop future strategy & projects to penetrate the market, accelerate process, strengthen relationship & control through micro mobile android system development & implementation.
Oct ’15 – Feb’16 : Re-assigned back to the handle portfolio and led a Task Force Team to improve the portfolio. The team is confirmed to be The Best Improved Task Force Team in the closing year of Dec-2015. Through this achievement, management assigned the full responsibility for National Portfolio quality in Mar-16. The number of impaired customer improved up to 2 times better
We will look for the root causes of problems in your business and focus on solving them with all levels in your company through the use of project management applications.